Case Manager - SSHP
Iris House, a nonprofit agency in west Harlem is seeking full-time temporary Case Manager for our scatter site Housing program who will be accountable for providing intensive case management and crisis intervention services for clients and their families and other individuals identified as their support system. The incumbent advocates aggressively for clients to obtain a full-range of needed services and ensures that the services received are integrated with other services provided by Iris House. She/He will prepare comprehensive intakes and assessments, reassessments, develops individualized service plans and monitors clients’ progress towards meeting their mutually-agreed upon goals. The incumbent makes appropriate referral internally or externally for other needed services.
Position includes but not limited to the following:
- Maintains a caseload of twenty (20) clients inclusive of their children and self-identified family or support members to ensure compliance with the Human Resource Administration (HRA) contractual agreement.
- Prepares comprehensive intake and assessments, reassessments of clients, their families and/or support members to effectively evaluate their needs; takes appropriate action to initiate needed services and prepares mutually-agreed upon service plans for clients.
- Ensures all client documentation is completed on time and is accurate and meets the contract provider’s requirements.
- Facilitates the completion of health care proxy forms within three (3) months of clients’ acceptance in the program to comply with the HRA contract. Assists clients with managing their budgets and coordinates with the contract provider to ensure access to entitlements.
- Monitors clients to assess their progress towards meeting their service plan goals, to offer support and guidance when needed and to assist the client in meeting their desired goals. Promote clients’ compliance with their medical appointments, medications and monitor possible side effects of the medication.
- Provides quality case management services in a manner that expedites meeting the contract provider’s requirements, the program’s outcomes and Iris House’s goals and objectives.
- Provides crisis intervention services by assessing the client’s needs and providing the most appropriate solutions based on assessment of their immediate needs. Assists in managing the agencies’ response to medical and personal emergencies such as the need for hospitalization, threatened suicide or physical abuse.
- Collaborates with other agencies and community resources to refer clients for treatment and/or appropriate services when those services are not available at Iris House. Collaborates with other Iris House departments to ensure that services are fully integrated and that services are not duplicated.
- Schedules weekly home visits to assess the needs of the client and her or his family members or domestic partner and children when appropriate. Attends and participates in weekly team meetings and/or case conferences; meets with the director for weekly supervision.
REQUIREMENTS:
Bachelor’s degree in Human Services or equivalent and One (1) to two (2) years of case management experience required.
Excellent verbal and written communication and organizational skills. Knowledge of special needs of individuals living with HIV/AIDS. Bilingual (Spanish/English) preferred.
HOW TO APPLY
To apply for a listed position, please submit a cover letter stating position of interest and a resume to one of the addresses listed below. Resumes and cover letters must be sent in MS Word or text format only.
Send Resumes to:
Michael Smirlock, Direct of Contracts, Budgets and HR
Human Resources Department
Iris House, Inc.
2348 7th Avenue
New York, NY 10030
MSmirlock@irishouse.org
F: (646) 548-0200
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Iris House is an equal opportunity employer.
