IRIS HOUSE QUALITY IMPROVEMENT
PROGRAM EVALUATION AND COMPLIANCE DEPARTMENT
Iris House Inc. programs are designed to meet the needs of our consumers. We strive to meet the highest quality and regulatory standards.
Purpose
The purpose of the Quality Improvement, Program Evaluation, and Compliance Department at Iris House is to ensure that we have the necessary infrastructure to coordinate care, promote quality, performance, and efficiency on an ongoing basis. Iris House Inc. is a human services organization committed to the highest standards of integrity and honesty in our business dealings. As part of our ongoing commitment to embody and promote the highest ethical standards, we have established a Compliance Program.
This program furthers the integrity and ethics of Iris House in our mission to help vulnerable New Yorkers and New Jersey build a strong foundation for the future. Our Quality Improvement, Program Evaluation and Compliance Program promotes adherence to laws, regulations, and the agency’s internal policies. It is also designed to prevent fraud, waste, and abuse in the delivery of our services.
Mission Statement
The mission of Iris House Quality Improvement, Program Evaluation and Compliance Program is to provide an effective, system-wide, measurable approach to continuously monitoring, evaluating, and improving access, quality of care, and services for enrolled consumers and to work with providers, funders, and staff to ensure a quality care experience for enrolled consumers using a cost-effective and efficient method. The mission creates the foundation for organizational QI and includes:
• Quality assurance and performance improvement activities using the Plan-Do-Study-Act (PDSA) quality improvement model to guide day-to-day operations and decisions;
• Involvement from all partners, departments, and services;
• A comprehensive approach regarding systems, management practices, and business practices; and
• Decisions based on data, which are collected in a systematic format in alignment with our infrastructure.
For more information about the Quality Improvement Program, view the program description:
2025 Agency-Wide Quality Improvement Program Plan
Potential Quality Issues Process
Potential Quality Issues (PQIs) are reported to Iris House Quality Improvement, Program Evaluation, and Compliance Department. We monitor PQIs to identify opportunities for improvement and implement and track Corrective Action Plans (CAPs), as needed.
The Director of Quality Improvement and Program Evaluation/Compliance Officer is Eric Sutton, MPA, CNP. He is responsible for ensuring quality and compliance across all programs and can be reached by email at [email protected]. While we encourage and prefer direct communication with our Compliance Officer, you may also call our Compliance Hotline at (646) 536-2591. You may also voice your concerns anonymously.
If you have been asked to complete a PQI Form, download the form below (an updated form will be posted soon). Complete sections 1-3 and email to [email protected]. For any questions, please email [email protected].
Purpose
The purpose of the Quality Improvement, Program Evaluation, and Compliance Department at Iris House is to ensure that we have the necessary infrastructure to coordinate care, promote quality, performance, and efficiency on an ongoing basis. Iris House Inc. is a human services organization committed to the highest standards of integrity and honesty in our business dealings. As part of our ongoing commitment to embody and promote the highest ethical standards, we have established a Compliance Program.
This program furthers the integrity and ethics of Iris House in our mission to help vulnerable New Yorkers and New Jersey build a strong foundation for the future. Our Quality Improvement, Program Evaluation and Compliance Program promotes adherence to laws, regulations, and the agency’s internal policies. It is also designed to prevent fraud, waste, and abuse in the delivery of our services.
Mission Statement
The mission of Iris House Quality Improvement, Program Evaluation and Compliance Program is to provide an effective, system-wide, measurable approach to continuously monitoring, evaluating, and improving access, quality of care, and services for enrolled consumers and to work with providers, funders, and staff to ensure a quality care experience for enrolled consumers using a cost-effective and efficient method. The mission creates the foundation for organizational QI and includes:
• Quality assurance and performance improvement activities using the Plan-Do-Study-Act (PDSA) quality improvement model to guide day-to-day operations and decisions;
• Involvement from all partners, departments, and services;
• A comprehensive approach regarding systems, management practices, and business practices; and
• Decisions based on data, which are collected in a systematic format in alignment with our infrastructure.
For more information about the Quality Improvement Program, view the program description:
2025 Agency-Wide Quality Improvement Program Plan
Potential Quality Issues Process
Potential Quality Issues (PQIs) are reported to Iris House Quality Improvement, Program Evaluation, and Compliance Department. We monitor PQIs to identify opportunities for improvement and implement and track Corrective Action Plans (CAPs), as needed.
The Director of Quality Improvement and Program Evaluation/Compliance Officer is Eric Sutton, MPA, CNP. He is responsible for ensuring quality and compliance across all programs and can be reached by email at [email protected]. While we encourage and prefer direct communication with our Compliance Officer, you may also call our Compliance Hotline at (646) 536-2591. You may also voice your concerns anonymously.
If you have been asked to complete a PQI Form, download the form below (an updated form will be posted soon). Complete sections 1-3 and email to [email protected]. For any questions, please email [email protected].
